Technology
Technology change brings with it massive opportunities for growth. And multiple chances for failure.
Technological change is coming for your industry, whether you like it or not. With 50 billion connected devices expected by 2030, the rapid emergence of new operational norms like blockchain and AI, and constantly evolving consumer expectations, not changing is choosing to be left behind.
And yet… 90% of technology projects fail to deliver any measurable ROI*, while:
75% of ERP projects fail
95% of product innovation projects fail
70% of digital transformations fail
Technology is always moving faster. But people’s ability to match it doesn’t always keep pace.
Correctly managing your people through technology changes is as important as the changes themselves. Ambiguity at any point can lead to resistance, confusion or plain rejection.
We identify 5 areas of ‘people’ focus for successful technology projects:
Clarity →
Explaining why the change is important and how it fits in with your mission and strategy.
Communication →
Properly communicating what needs to change, who it affects and over what period of time.
Capability →
Correctly assessing the capabilities within the organisation and identifying where the shortfalls and misalignments are and how to address them.
Capacity →
Understanding the organisations capacity, engagement, commitment and impact to make change viable.
Culture →
Ability to benchmark, change and track behaviours and mindsets to adopt technology with resilience and agility.
How do we move you from pilot to BAU?
It’s all in the design.
Across any technology change, applying a ‘systems thinking’ approach to strategy and ‘human-centred design thinking’ to tactics is key.
That’s why we are big on design and big on tactics, as opposed to a traditional process-driven approach. By using operating model design methodologies, we aim to realign functions to incorporate technological changes for businesses and avoid the mistakes that lead to weak adoption.
Strategic Diagnosis
We do →
Through facilitated human-centred design thinking workshops, we clarify the proposed outcomes, gather intelligence on your current state and unpack how the proposed change agenda will deliver against the company’s strategic priorities.
You get →
A detailed report on the outcomes, with a recommended approach for how to proceed.
Organisational Roadmap
We do →
Using proprietary Switch Habitude® Design Methodology we define and map your desired target end state at an Organisational, Functional and Individual level to clearly identify what needs to change in the operating model and where in the organisation change needs to happen.
You get →
A bespoke blueprint and “Switch Plan” containing detailed information on all the tactics required to transition and embed change in the operating environment, from communication and design, to up-skilling and process realignment.
Tactical Implementation
We do →
Together we execute and track your “Switch Plan”, ensuring we design and capture new processes as it scales so changes are embedded within the business.
You get →
Bespoke, practical, measurable tactics and processes delivered within the unique culture and cadence needed to succeed.
Are you about to embark on a technology change?
Let’s talk about how to make it successful.
Case Study.
Designing an Automation transformation for a large Port operator.
No8 Consulting conducted a comprehensive feasibility study and change strategy for the automation and transformation of a container terminal as it related to robotic technology options, infrastructure requirements, business operating model, organisational design, service offering and transition requirements – ensuring minimal business risk exposure.